All transactions on the site are complete and final, and SHOGO ONOE offers return and exchanges only when it can be clearly shown that the product shipped is defected.

  • Damaged in shipment

If you receive your book and it has been damaged during shipment, please email us at within 10 – 15 business days of receiving the shipment. Include a description of the damages and include pictures if possible. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced.

  • Important conditions for return

Please note that you can only return a product if it is defective. The product returned shall be inspected on its receipt. Please ensure that the following conditions are fulfilled before returning the product:

  • The product shall be in unused and original condition;
  • You shall inform about the return of the product to us within a period of 10-15 business days;
  • You shall not accept any open box deliveries;
  • The return package shall include everything that arrived with the package when you made the purchase, including price tags, labels, original packing, freebies & accessories, invoices/warrantee cards and other documentation.
  • You are responsible for all costs associated with returning the defected books back to us.
  • Refunds

At the moment, we do not offer cash refunds or moneyback for purchased items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then we will be happy to replace your damaged item.