Humiliation

I have been working for Benefit One for seven months, which is my record so far. My company is a travel agency. I am assigned to work at a customer center as a Japanese-English telephone operator. My duty is to make reservations of hotels over a phone and organize travel itineraries. I usually handle twenty-five calls per day where I talk with idiots. Needless to say, I am sick of my job. I am frazzled answering stupid phones over and over and from talking to clients while using exceptionally polite words that only fatuous Japanese can invent. As always, the bitch is listening to my every conversation with clients to check if I am rude to them, because she simply cannot trust me. She is very short, fat, and ugly as sin. No more description is needed. She is human trash, such is my supervisor! Today I hope to Christ that the bitch will be quiet all day and will not disturb me, because I do not want to talk about nonsense and am sick of being insulted. Ms. Yamada is my supervisor’s name, by the way.

The bitch is always telling me, “Mr. Onoe, here in Japan, you shouldn’t talk to clients as you talk with your friends. Remember, clients are not your friends but important customers. You must use polite words in order to give the impression that we have highly trained employees and good services. If you talk to your clients friendly, some of them will feel that you are rude and impolite. I suggest you… you’d better study how to apply polite Japanese language in any sorts of circumstances; otherwise, I can’t let you to pick up phone calls in the future, because I have huge responsibilities for controlling every telephone operator. They must use exactly the same words to clients and follow the manual, so that every single tiny detail works smoothly. Do I make myself clear, Mr. Onoe?”

“A fresh insult again!” I think. But whenever she starts her tirade, I just nod to show her that I completely understand what she means and start pretending to speak politely to clients over the phone, since I am used to enduring such humiliations.

Moreover, I definitely know how polite Japanese farts’ mind work. They think that clients are gods to the point of worship, so they simply endure any unreasonable demands from clients and try to calm them down by applying the shower of polite words to make them feel as if they were gods, so that they can make a business deal. Ladies and gentleman, let me introduce here the required skills of being a good businessman for Japanese: bowing down before clients as low as the upper part of his body will bend; slathering exceptionally polite words all the time; saying “Yes” to everything like a trained monkey; having an ability to make a fake smile in all sorts of situations; knowing how to kiss their boss’ ass anytime; and so on and so forth. I am pretty sure that if a good Japanese businessman has a chance to make a good business deal with his client, and his client asks him if he does not mind wiping his ass for him, the businessman won’t hesitate a wee bit and will make a beeline to grab toilet paper and wipe his client’s ass affectionately like a trained geisha. For me, this is so ridiculous, it is impossible for me to endure such a humiliation, but it seems mature and correct behavior for Japanese dolts.

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